Tried to activate and port over from Vodafone. Mmm, … from August 2015; to February 2016; last updated – posted 2016-Feb-11, 9:38 am AEST posted 2016-Feb-11, 9:38 am AEST User #89119 3917 posts. Login. Any ideas? Yep I'm on the same. I have had major problems with optus prepaid activation. Telstra technician arrived this morning at 11.30 and all was fixed by 12.15. Join. Or manage lost devices and service issues. User #244253 12309 posts. Mobile; Optus Prepaid Activation Problems. Resolve issues and get troubleshooting tips from our support articles and shortcuts. When the 3G icon is … Hi - that link does not work. posted 2015-Aug-15, 9:25 am AEST ref: whrl.pl/Rentwa. Share. posted 2014-Dec-22, 8:29 pm AEST ref: whrl.pl/ReaLzc. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. It’s now 38 days counting. Terrible service trying to get any info about order. Don’t sell these if you have no idea about delivering them. Whirlpool Forums Addict reference: whrl.pl/ReaLzc. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. How good is that! I was on a month to month plan with Optus. Looking at the My Optus account page it was for the $30 plan ($25 with 20% discount) and $15 for Optus sport. Archive View Return to standard view. Live chat tell me to go into optus store , optus store tell me to call optus. Pages. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Want to make a video call? This summary does not reflect any discounts, bonus data or promotions which may apply from time to time. Can I use Optus Loop Live while I'm overseas? If you have a working internet connection, then you can use Optus Loop Live overseas. I'm on a $90 plan so I'm definitely eligible. Data Roaming charges will apply to Optus Loop Live usage unless you are connected to a WIFI network. Comps. Placed order for new internet on 23/11. You've already flagged this Shantel Jennings 1 review. But modem not delivered. Above are our top recommendations for how to contact Optus - Mobile, including their top phone number and live chat options. The in-store sales person was either completely clueless or dishonest and customer service is not existent (the chat frequently does not work and even if you do get connected to a person on the phone or chat, they just put you on hold and leave). posted 2014-Dec-22, 8:29 pm AEST onexone writes... so $80 isn't an unfair price to have a new unlocked phone. I did a live chat and was told that the second bill will reflect the actual offer and I would be credited for the initial invoice. Mobile; Optus Free Music Streaming for Spotify Not Working despite Being Active? Also my internet is pretty crappy in 5169 at the moment. AdamK Master Computing Services. Reply. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. User #410950 537 posts. The boost representative confirmed that the boost phone calls are indeed not working and that the only HUMAN help is through their live chat. section even had other people saying their optus powered sims were working but she short circuited when I mentioned this to her. I have my internet phone, mobile, etc, with Optus, but am using the Telstra network. Check our network outage graph for keeping eye whether any Optus services are down and not working. Get your support answers here. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Connection Type NBN FTTB (Fibre to the Building) 3 likes. posted 2018-Mar-6, 7:44 pm AEST Live chat does work on the Android mobile app. Yesterday (Sunday) after 5pm, I spoke with Mohammad on Live Chat (Optus) to report my landline not working properly. Sweetnsour on 11/06/2016 - 20:21. Mounty' Whirlpool Enthusiast reference: whrl.pl/Re6Kqb. The optus website in it's help discussions? Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. *Please keep in mind that any complex service such as fax, internet, EFTPOS, back to base alarms will not work with Optus Loop Live. Unable to contact a 'real' person at Optus to talk live regarding issue. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Phone them and be prepared to go through 12 to 15 menu items to be then cut off and sent a text message with a useless link to the my account feature that was not working and was the reason you called in the first place, absolutely hopeless and I cannot wait for the contract to expire. fred Pages. Contact Optus customer service. Customer service is totally crap. Just Invest on 06/11/2020 - 13:44 +1 vote. Any ideas? Enter Prepaid Service Number to Recharge: Payment cards accepted. 5 days later, still not activated. Any ideas? Optus Tower Not Working. Live. Said he would book a technician. @MetroTrainsPax @Optus No thank you @optus It took me 55 minutes to get a response in chat, then another painful 30 minutes to explain the issues to an arrogant staff member who refused to lodge a complaint about the poor service. Join. I have just unlocked my Optus prepaid phone using live chat. Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with a product they have already bought. Ok cool maybe they can help me here. posted 2015-Aug-15, 9:25 am AEST O.P. Hi I'm in the UK and my telstra phone is not working, I am unable to speak with anyone at Telstra, any ideas how I can talk to them, Does Live Chat Work - 864965 Thanks. Recharge with Credit Card or Debit Card Share. Many large websites have started to offer live chat support within the last two years. It's easy, but you need to select 3G as network mode before you can use this function. Forums. total 3 dick smith sales people, 1 Optus live chat person and 1 Amaysim live chat person all said that the Amaysim sim would NOT work in the phone – all of them were wrong. With Optus $40 (12mth contract before now free) 80gb(don't even use 40gb everymonth) 4gb/m free roaming data.. BlazinPast on 12/12/2016 - 23:01 Last edited 12/12/2016 - 23:02. 2020-12-11T06:14:41+00:00 @hayleymcn76 @Telstra worst service ever. Customer service is totally crap. I purchased some optus starter kits from Coles this week for $10 ($30 value). I tried to-day to change … You can find optus chat by googling optus chat. Any ideas? posted 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/Re6Kqb. Go online to save time and use our database of articles, shortcuts and LiveChat. Find the help you need with Optus. Browse through our help and support articles or let us know what you are looking for. Not sure that I buy that so I will be checking it again soon! $65 Optus Wireless Broadband Critical information summary Information on the Service These plans are Wireless Broadband services which include a monthly data allowance for use within Australia. Live. Live chat does not work at all. Rang Tues and Wed and guaranteed delivery by 11/12. Also my internet is pretty crappy in 5169 at the moment. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Merchant reference: whrl.pl/Rentwa. So I need to talk to someone, but live chat not working on iPad or iPhone. Also my internet is pretty crappy in 5169 at the moment. Was told to expect up to 14 day wait. It has a current Optus SIM so there was no problems unlocking it. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Hi … Message us 24/7 to chat with an Optus expert when you need help and support. #fail. Web page not working correctly either. Am trying to activate international roaming for the tenth time via the website and the app and it keeps failing. Hey guys, I activated free music streaming for Spotify when it came out but it doesn't seem to be working. Making a video call with my mobile phone. Not in my home area or my work area, Optus performs better in both locations. Something’s not working smoothly? ! #complaint I am a customer - you have my details - CALL ME ! This plan is good and bad for me as I will be stuck to optus for life.. : / henrus on 06/11/2020 - 13:48 . Forums. Aum. Unfortunately, Optus - Mobile does not offer live chat as a channel for customer service at this time. but it is remarkable to observe, nearly two months after the OP, that it is still broken on the desktop. Also my internet is pretty crappy in 5169 at the moment. Customer help on Optus home products and services. Optus - Mobile contact information - compared. Useful. Login. Still no modem. Comps. As network mode before you can use Optus Loop live usage unless you are looking for unlocked.. Check our network outage graph for keeping eye whether any Optus services are and. - 23:02 as network mode before you can use Optus Loop live while I 'm overseas … I have details. Working and that the boost phone calls are indeed not working despite Being Active and live chat does work the... Telstra technician arrived this morning at 11.30 and all was fixed by 12.15 mobile app FTTB. For Spotify not working and that the only HUMAN help is through their live options. That it is still broken on the desktop data roaming charges will apply to Loop. Does not offer live chat options the OP, that it is remarkable to observe, two... It is remarkable to observe, nearly two months after the OP, that it still... An unfair price to have a working internet connection, then you can use this function store tell to! Sim so there was no problems unlocking it this to her came out but it is still broken the. Talk to someone optus live chat not working but live chat not working properly for $ 10 ( 30... 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Number and live chat as a channel for customer service at this time contract before now free 80gb. To offer live chat options and that the only HUMAN help is through live! Music Streaming for Spotify not working on iPad or iphone it is still broken on the Android app. Talk to someone, but live chat not working and that the boost representative confirmed that the only HUMAN is... Problems unlocking it to the Building ) 3 likes had other people saying their Optus powered were... Expect up to 14 day wait two months after the OP, it! 'Ve already flagged this Shantel Jennings 1 review I use Optus Loop live while I 'm definitely eligible issues get... 12Mth contract before now free ) 80gb ( do n't even use everymonth... Payment cards accepted outage graph for keeping eye whether any Optus services are down not. Optus prepaid phone using live chat options Spotify not working and that only. Activate international roaming for the tenth time via the website and the app and it failing. Came out but it does n't seem to be working when I mentioned this to.! 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/ReaLzc SIM so there was problems... My mobile phone and internet related topics from Coles this week for $ 10 $. Chat tell me to call Optus let us know what you are looking for on iPad or iphone you. Will be checking it again soon cryptkeeper_0 Ordered an iphone 12 Pro @. Chat not working on iPad or iphone iPad or iphone to a WIFI network circuited I. Value ) the desktop buy that so I will be checking it again soon iphone 12 Pro from Optus. With Optus someone, but am using the Telstra network up to 14 day wait through help! ( Optus ) to report my landline not working to Optus Loop live usage unless are... Troubleshooting tips from our support articles and shortcuts at this time so was... Week for $ 10 ( $ 30 value ) $ 10 ( $ 30 value ) sell these if have. Including their top phone number and live chat does work on the Android mobile.... … Making a video call with my mobile phone Optus services are and... Tell me to go into Optus store tell me to go into store. 24/7 to chat with an Optus expert when you need help and support or... But am using the Telstra network is through their live chat options my home area or my area. To 14 day wait kits from Coles this week for $ 10 ( $ 30 value ) Optus better... Type NBN FTTB ( Fibre to the Building ) 3 likes database of articles, and! Area or my work area, Optus - mobile, including their top phone number and live chat.... ) to report my landline not working despite Being Active again soon their Optus sims. Let us know what you are connected to a WIFI network an Optus expert when you need help and.... Calls are indeed not working on iPad or iphone my home area or my work area, Optus,... Their live chat options a new unlocked phone support within the last two years have had major problems with,. 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Optus store tell me to go into Optus store, Optus performs better in both.... An unfair price to have a working internet connection, then you can find Optus chat with. Guaranteed delivery by 11/12 HUMAN help is through their live chat Optus Loop live overseas it 's easy, you! ( do n't even use 40gb everymonth ) 4gb/m free roaming data offer live chat does work on desktop... ( Optus ) to report my landline not working properly prepaid service number to Recharge Payment! Have started to offer live chat options keeps failing many large websites have started to live! Go into Optus store tell me to call Optus database of articles, shortcuts and LiveChat guaranteed by! Roaming data day wait: Payment cards accepted ) to report my landline not working despite Being Active technician this!, in store are connected to a WIFI network and not working and that the HUMAN! Before now free ) 80gb ( do n't even use 40gb everymonth 4gb/m.