Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Sometimes she helps with purchases. When it comes to the most important skills required to be a front desk supervisor, we found that a lot of resumes listed 25.3% of front desk supervisors included guest service, while 7.7% of resumes included guest rooms, and 6.2% of resumes included customer service. Core skills When we reviewed current job openings for Front Desk Supervisors across the country, we found these to be the most required core skills, Advanced skills The skills listed below are typically found on the resumes of Front Desk Supervisors who have a lot of experience in this field, Tools of the Trade These tools are often required by employers, Ensure compatibility with Applicant Tracking Systems, Save time with sleek and stylish professional design templates. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. It’s actually very simple. This way, you can position yourself in the best way to get hired. First-Line Supervisors of Office and Administrative Support Workers, such as Front Desk Supervisors, typically earn an annual salary of $52,600. ; Find the closest match in the list. This FREE Front Desk Supervisor resume example combines job responsibilities, experience, achievements, summary of qualifications, technical skills and soft skills generated from a database of successful resume models. Resume Builder > Resume Examples > Office & Administration Resumes > Front Desk Supervisor Resume. •Managed the Front Desk along with the hotel during nights Let's find out what skills a Front Desk Supervisor actually needs in order to be successful in the workplace. This is a leadership position that requires experience in customer service and administration. 16 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Top 10 Best Customer Service Jobs. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. What Is a Gatekeeper in Business? College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job. Leverage your professional network, and get hired. The national average salary for a Front Office Supervisor is $43,664 in United States. How much does a Front Desk Supervisor make in the United States? Highlight your achievements, attitude, and personality, so you can tell your story with confidence. The average hourly pay for a Front Desk Supervisor with Office Administration skills is $17.09. However, professionals are not limited to these industries, and may find work in other organizations that need managing of a front desk. Use these sample front desk interview questions and answers to help you prepare for an interview for a front desk position. Critical thinking also helps in situations in which groups have different thinking styles and need a collaborative environment created to … © 2020 Job Hero Limited. Front Desk Supervisor II Resume. Senior Front Desk Supervisor. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process. They find and train suitable candidates and manage their day-to-day activities. Filter by location to see Front Office Supervisor salaries in your area. A supervisor with critical thinking skills has the ability to develop a step-by-step process from targeting the problem to developing a solution. Lisa Marie Spradley, FAADOM, known as the Front Desk Lady, has worked in the front office for 20 years, and shares her knowledge and advice for Front Desk Supervisors. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. Error while subscribing! We ranked the top skills based on the percentage of Front Desk Supervisor resumes they appeared on. Employers expect their front desk supervisors to master the phone system, enter wake-up call requests and take advantage of guest calls and reservation inquiries to introduce and up-sell the hotel's services. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Oftentimes, the Front Desk Supervisor may deal with customers directly if a problem arises, such as a reservation error, a payment issue or a complaint. This role is responsible for managing daily administrative tasks of the organization in which they are employed. A front desk supervisor needs to have computer, people and problem solving skills. No spam, just information that will help you build a resume that makes you feel relevant and well represented. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: A Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. Front Desk Supervisor Resume Sample 4.9. The demand for First-Line Supervisors of Office and Administrative Support Workers, such as Front Desk Supervisors, is increasing. Make sure your resume is error-free with our resume spelling check guide. Just like any other key hire, take your time and hire slowly, taking both technical and non-technical skills into account. To get more insight into this profession, we found helpful associations, blogs, magazines, books and influencers for you to check out. When you make a resume for applying job as a hotel front office supervisor, you may be a little bit confused in the part of mentioning skills. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. For example, 25.3% of Front Desk Supervisor resumes contained Guest Service as a skill. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. Guide the recruiter to the conclusion that you are the best candidate for the front desk supervisor job. Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards Delegates tasks to clerks as needed Checks front desk work for consistency and accuracy and handles any problems that may arise Oversees the completion of all Front Office checklists These may involve receptionists, administrative and executive assistants, cashiers and front desk clerks. The average hourly pay for a Front Desk Supervisor is $14.46. Important Hotel Front Desk/Guest Services Job Skills. If this person works in hospitality, this may involve supervising the front desk clerks in greeting guests, collecting their contact and financial information, checking them in, giving them room keys and distributing hotel maps and providing them with general help. An online resource for the hospitality industry, featuring the latest news in the field, staff improvement ideas and more. Maintains a friendly, cheerful and courteous demeanour at all times. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. What is your greatest weakness for […] If you need more job interview materials, you can reference them at the end of this post. Work Experience. Summary : I am seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. Volen Vulkov is a resume expert and the co-founder of Enhancv. The front desk is typically the first location where clients, visitors and guests are greeted when entering an establishment. Required Skills. Managing and tracking of guest complaints due to partial hotel renovation while acting as Duty Manager. Superior teamwork and management skills are also a must. However, someone at the front desk who really buys into your company’s values and feels like part of the team can make a real difference to the company. Front Desk Supervisors often report to the Assistant Manager or General Manager of a hotel, or to the Front Desk Lead in other industries. Front Desk Receptionist Requirements – Skills, Knowledge, and Abilities for Career Success If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. The Front Desk Supervisor assesses operational needs and determines the employment needs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. ", "At Tesla, the competition is very high, but Enhancv put me in front of other applicants!". Hotel front desk supervisors must be friendly and outgoing, and possess excellent communication and problem-solving skills. The Skills & Objectives of a Job as a Front Desk Supervisor. Focus on the key inputs and deliver them with the right quality and in a timely fashion. Salary estimates are based on 28,818 salaries submitted anonymously to Glassdoor by Front Office Supervisor employees. * Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from The Front Desk Supervisor must provide customer service to all people entering the establishment. Skip to main content. This book highlights one man’s journey as he navigates the challenging working environment of a hotel’s front desk. This person may also be the one to collect feedback from guests and clients, and forward it to the responsible parties in the back office in order to recommend improvements. Carroll, is a hotel/vacation rentals company that is the parent company for various hotels and vacation rental operations across the globe. Hilarious stories of a hotel Front Desk Clerk. A front-end supervisor must have excellent communication skills to direct staff, implement store policies and serve customers. Use this Front Desk Supervisor resume sample as a base to create a unique resume for yourself. This involves making sure that phones and promptly answered by knowledgeable professionals; correspondence is kept within a reasonable time frame; vendors arrive on schedule, are greeted and shown to their respective delivery areas; mail is collected and brought to the mail room or local post office; managing a calendar of special events; as well as providing assistance to their team or stepping in to fill in for an employee who is on break or has failed to show up for work. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Core skills: When we reviewed current job openings for Front Desk Supervisors across the country, we found these to be the most required core skills: Excellent verbal and written communication skills Interpersonal skills 3. "It gave potential employers more insight into who I am and whether I was a personality fit for their team. Most Front Desk Supervisor positions are to be found in the hospitality industries, such as resorts, hotels and motels. Our front office supervisor resume sample is an example of an exceptional resume. Make sure your email is correct. Front Office Supervisor III Resume. Front Desk Supervision can be a fun and rewarding job, but it is not often easy and can be stressful. 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